Diamond needs a Customer Communications Specialist! This position ensures that our customers’ needs are met. Once the sales process has been completed they will often be the first (and last) person a customer interacts with. Because they are generally the liaisons between customers and companies, they must have good knowledge of Diamond Solutions and the relationships within our company. This is a full-time position.
Initiating and maintaining clear lines of communication between Diamond Solutions and its customers.
Fielding questions, concerns or complaints from customers.
Informing customers of rescheduled services (often due to uncooperative weather).
Educating customers on what they can expect from Diamond through the life of their project.
Coordinating appropriate schedule dates.
Forwarding customer expectations and concerns to Field Managers.
Candidate must have exceptional phone skills.
Must be outgoing, kind, and compassionate, as the person they are speaking with is often extremely busy (they must be concise, clear, kind and unoffended by someone in a hurry).
Assertiveness and positive attitude expected.
Working knowledge of SalesForce and FieldAware are a plus.