Project Lead (PL)

General

This position is responsible for sourcing, vetting, onboarding, and cultivating relationships with subcontractors for asphalt and concrete projects across all service areas. Reports for work Monday through Friday as needed from 8am–6pm, with some earlier or later days based on meetings across time zones. Participates in conference calls and meetings as needed, including weekly Operations meetings.

Responsibilities

Customer Communication

• Serve as the customer's main point of contact from project assignment through completion
• Send timely updates on project status, scheduling, and any changes along the way
• Confirm customer satisfaction and secure project sign-off at completion

Scheduling & Coordination

• Schedule projects with subcontractors and confirm timelines with customers
• Build phasing plans and maps for multi-phase projects
• Respond quickly and effectively to schedule changes, delays, weather holds, or partner/customer pushes
• Monitor progress against the schedule and flag delays early

Partner & Vendor Management

• Source, coordinate, and hold subcontractors and vendors accountable for materials, trucking, workforce, and quality
• Build strong working relationships with subcontractors and vendors to support consistent project execution

Project Execution

• Track daily progress, costs, and documentation in Slate
• Coordinate with Field Service Representatives for site visits or assignment
• Ensure subcontractors have the materials, equipment, and information needed to execute the work

Project Completion & Closeout

• Confirm completed work meets Diamond's quality standards and customer expectations
• Obtain customer sign-off and prepare the project for invoicing
• Close out and archive completed projects, including any punch list follow-up

Financial Oversight

• Manage project budgets and costs within approved estimates
• Approve invoices and support the audit process at project completion
• Flag scope or cost changes that fall outside approved authority

Issue Resolution

• Identify and escalate scheduling, customer, or subcontractor issues early
• Resolve punch list items and help determine whether an issue is rework or warranty
• Partner with the Regional Director on unresolved customer or contractual issues

Decision-Making & Escalation

• Make day-to-day project decisions within approved scope and budget authority
• Escalate scope, budget, or contractual changes beyond that authority to the Regional Director
• Escalate customer dissatisfaction, subcontractor performance issues, or scheduling conflicts as needed
• Maintain composure and sound judgment when responding to on-site issues, crises, or unexpected problems

Leadership & Mentorship

• Share knowledge and support the development of newer team members and Field Service Representatives
• Model Diamond's core values and best practices for the broader team

Additional Exepectations

• Some weekend or holiday work may be expected for certain projects performed during those times
• Attend and participate in regular team meetings, audits, and trainings, following through on action items
• Maintain proficiency with company systems (Slate, Slack, Google Workspace, Carbon & Connect)
• Review Business and Personal Goals with the Regional Director twice per year

Diamond Core Values

• Relationships First
• Always Learning, AlwaysGrowing
• Add Value
• Open & Honest
• Can Do Attitude
• Grit

Reports to Regional Director

• Company-provided laptop for business use
• 401(k) company match: 100% on the first 2% contributed, 50% on the next 3%, subject to IRS limits
• $50 monthly cell phone stipend
• $68 per diem (daily) for overnight work trips if required
• Vacation time (see handbook)